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FAQ

THINK City – Sales Related Questions

Q) What is THINK?

A) THINK is the world’s leading dedicated electric vehicle manufacturer with more than 20 years experience in the development and manufacture of electric vehicle and related components.

It was first to offer a modular and flexible electric drive-train solution in the business-to-business sector.

Q)  What is the THINK City?

A)  THINK City is a zero emissions battery electric car that goes more than 100 miles on a single charge and has a highway capable top speed. The THINK City is a solid, robust electric car with a smooth ride and responsive handling. This modern urban car is fun to drive and is ideal for environmentally conscious commuters and business fleets. Being a pure electric vehicle, the THINK City is up to three times more energy efficient than a traditional combustion engine vehicle.

Q) What is the price of the THINK City?

A) Please click here to view pricing information. Pricing depends on the state you live in.

Q) When can I purchase the THINK City?

A)  We are currently targeting fleet customers and plan to launch in retail markets in the second half of this year (2011).  Initially, we plan to launch in 3-5 select markets.

Q) In which markets will THINK be launching first?

A) THINK has developed and made public our EV-Ready Cities Index, which is an indicator for which markets we will go to first.  As one would expect, California, New York, and the Washington DC are all represented on the index.

Q)  When will the car be available in (such and such state)?

A) Unlike conventional auto manufacturers, THINK it taking a city-by-city approach to our retail roll-out. THINK has developed and made public our EV-Ready Cities Index, which is a guideline as to which markets we will go to first.

Q)  What are THINK’s plans for selling the THINK City in Canada?

A) As of now, we have not announced plans to offer the THINK City in Canada. This year our focus  is on sales to fleet customers with our retail roll-out scheduled for the second half of 2011. Next year, we will be looking at Canada as a potential launch market and we hope to have something to announce regarding those plans soon.

THINK City – Product Related Questions

Q) What is the range of the THINK City?

A) The manufacturer’s estimated range is 100 miles based on measured range tests using the Society of Automotive Engineer’s Electric Vehicle Energy Consumption and Range Test Procedure (J1634).  Actual range may vary.

Q) What are the factors that can influence the range?

A) Some of the factors that affect range include driving conditions, speed and vehicle load, use of air conditioner or heater, tire inflation, acceleration, braking and battery temperature.

Q) What is the top speed?

A) 70 mph—so it is highway capable.

Q) What is the life expectancy of the battery?

A)  The life expectancy of the battery is 10 years or 100,000 miles.

Q) What kind of warranty does the THINK City have?

A)  The THINK City comes with a 3 year/36,000 miles basic coverage; 5 year/75,000 miles traction battery and powertrain coverage; 5 years/75,000 miles surface coating coverage; 10 years/75,000 chassis corrosion coverage.

Q) What kind of battery does the THINK City have?

A) The THINK City has an advanced lithium-ion battery, manufactured by Ener1.

Q) How much does it cost to replace the lithium-ion battery?

A)  The THINK City comes with a 5 year/75,000 traction battery and powertrain warranty. THINK is currently working closely with its battery supplier, Ener1 to determine the cost for a replacement battery after the five year warranty has expired.  Additionally, THINK is also working to develop a trade-in process and will have more details on this later.

Q) How much does it cost to recharge the vehicle?

A) It costs about 2-3 cents a mile or about $2.00 – $3.00 to recharge the battery pack, which has a range of 100 miles.  So, for less than the cost of a gallon of gas, you can drive about 100 miles in a THINK City.

Q) How long does it take to charge the battery?

A) A full battery charge (0-100% State-of-Charge) takes about 8-10 hours using a standard household 220-volt electrical outlet. (The same kind of outlet used for your clothes dryer). In most instances with normal drive cycles, recharging will take substantially less time.

Q) How long does it take to charge the THINK City on a standard 110-volt outlet?

A)  It takes about 18 hours to charge the THINK City using a standard 110-volt outlet and the charger provided by THINK that comes with the car.

Q) Do you have to drain the battery before recharging?

A) You do not have to drain the battery before recharging.

Q) Can you charge the battery part way?

A) Yes. Partially charging the battery does not affect the battery. However, it will limit the range you will be able to get.

Q) Does the buyer have a choice on battery size?

A) No. The THINK City is available with only a 24kWh battery.

Q) What type of equipment do I have to install at my house to be able to charge the THINK City?

A) For Level One Charging (120-volt) a standard household outlet (this is what you use for your cloths dryer) will charge the THINK City. The car comes with the appropriate equipment to plug- it in to the 120-volt outlet.

For Level Two Fast Charging, you will need to hire a licensed electrician to install a Level Two, 240-volt EVSE at the location where you would charge the car.

Q) What is an EVSE?

A) An EVSE is the Electric Vehicle Supply Equipment that is required to charge your THINK City. It is the equipment you use to plug your car into.

Q) Why do I have to buy a Level Two charger?

A) The National Electric Code dictates that the EVSE has to be hardwired into your home. So to be able to charge your THINK City, you will need to install this type of equipment.

Q) How does the car handle in hot weather?

A) The THINK City is designed to operate in all climates. But extremely hot and /or sub-zero temperatures can affect range and battery life.

Q) What are the advantages to purchasing a THINK City over a Nissan Leaf or Chevy Volt?

A) The advantages the THINK City has over other electric vehicles is that it is dedicated battery electric vehicle (BEV), not a derivative of an internal combustion powered car. As such, the design and development is optimized solely for BEV performance.  It has also been designed specifically for urban environments.

THINK is not new to electric vehicles. It has more than 20 years of experience designing and manufacturing battery electric cars–more than any auto manufacturer.  So THINK knows electric vehicles.  Additionally, the THINK City has more than 35 million miles of customer driving experience.  No other electric car manufacturer can say that.  The THINK City meets all applicable U.S. and European Motor Vehicle Safety Standards.

Q) What is regenerative braking?

A) Regenerative braking is an energy recovery mechanism that reduces vehicle speed during decelerations.  Braking traditionally wastes energy due to the loss of heat but with regenerative braking, this energy is recovered and stored in the battery reducing energy consumption. Not only does the THINK City have regenerative breaking but it has the conventional braking system so when the driver depresses the brake pedal, they are using the conventional braking system which engages the front disk and rear drum brakes.

Q) Can the regenerative braking be adjusted?

A) No. The regenerative braking cannot be adjusted.  However, you can choose different drive modes such as D and E. Each mode has a different percentage of energy recapture. E mode has the greater percentage of energy recapture.

Q) When do I have to get my first oil change?

A) The THINK City requires very little maintenance and a typical oil change is not required. Because electric cars have fewer moving mechanical parts that can wear out, the maintenance schedule differs from the traditional gasoline powered engine.  The first maintenance comes at 12,000 miles, with subsequent maintenance at 24,000 and 36,000 miles. For a complete maintenance check-list see the THINK Service and Warranty Manual.

Q) What colors are available?

A) The THINK City is currently available in Bright Red, Sky Blue and Classic Black.  Colors for the 2012 model year and beyond have not been determined.

Q) I’ve seen a THINK City in yellow. Is that color available?

A) At the present time, the Citrus Yellow is not available in the U.S.

Q) Is a rear windshield wiper system available with the THINK City?

A) At the present time, a rear windshield wiper system is not available.

Q)  Can I purchase a roof rack?

A) The roof racks are not an available option with the 2011 model THINK City. This could be offered as an option in future model cars.

Q) Can I get the ragtop sunroof on the THINK City?

A)  The ragtop sunroof is not currently available for the 2011 model THINK City.  It may be available as an option in the second half of 2011.

Q) Can the THINK City be modified to accommodate a child seat behind the front seats?

A) No. The THINK City is certified as a 2-passenger car. The space behind the front seats is for cargo only.

Q) What is the “MindBox” features, services, costs, etc.?

A) The Mindbox is a 2-way communication system that enables smart phone connectivity and battery and vehicle monitoring.  The Mindbox has a GSM and GPRS SIM-card and built in GPS transponder and is able to access battery data and the on-board vehicle bus.  This enables the user to continuously monitor the battery state of charge and vehicle location.  Because the Mindbox is a 2-way communications system, it is also capable of enabling roadside assistance, convenience features such as pre-heat and pre-cool, and vehicle to grid smart charging capability.

Q) Is the “Mindbox” standard equipment?

A) The MindBox does not come standard on the THINK City. It will be offered as an option in the third quarter of 2011 for both the U.S. and European markets.

Q) Is the THINK City Bluetooth capable?

A) The radio on the THINK City has an optional Bluetooth module that you can purchase separately to enable this capability.

Q) Will the THINK City come in a 4-passenger or 4-door model?

A) The THINK City is certified as a 2-passenger car in the U.S. and there are no immediate plans to bring a 4-passenger or 4-door model to the U.S.   Future model years could see the launch of a 4-passenger or 4-door model.

THINK City – Safety Related Questions

Q) Is the THINK City safe to drive?

A)  THINK City meets all applicable U.S. Federal Motor Vehicle Safety Standards (FMVSS) requirements and is EPA and CARB-certified for sale throughout the U.S.  The car has gone through extensive testing and validation, including hundreds of computer simulations and correlations, over 50 sled tests and more than 20 real crash tests.

Q) What are the safety features of the car?

A) Safety features of the car include a lightweight upper body structure constructed of extruded aluminum alloy mounted to a high-strength, low-alloy steel lower frame that carries all the suspension and crash loads.  The frame is designed with a stiff passenger compartment and deformable zones in the front and rear. Seat belts, dual airbags and anti-lock brakes provide additional occupant protection.

Q) Does the THINK City have a 5 Star Safety Rating?

A) Because THINK is a low-volume manufacturer, we have not yet gone through the process to complete the Five Star Safety rating. The THINK City has passed all U.S. Federal Motor Vehicle Safety Standards requirements and is EPA and CAB certified for sale throughout the U.S.

Q) The car doesn’t seem to be that safe because it’s made of plastic?

A) The body panels are made of ABS plastic with a UV protector to guard against fading. The body panels are not structural components. The structural frame underneath the body panels is what provides the safety and protection. The upper body structure is constructed of extruded aluminum alloy mounted to a high-strength, low-alloy steel lower frame hat carries the suspension and crash loads.

These body panels are also lighter than sheet metal because with electric cars, the lighter the car, the faster it will go. These body panels are also scratch and dent resistant.

Q) If the THINK City is dented or hit, can the plastic body be repaired?

A) Yes, the plastic body can be repaired by replacing the body panel that was damaged.

Q) What product(s) should I use on the plastic body to protect it from UV fading?

A) The THINK City’s body panels have an ASA topcoat that protects the car from UV fading. No additional products are needed to protect from UV fading.

THINK City – Distribution Related Questions

Q) Is THINK City going to be sold through standalone dealerships?

A) THINK will leverage best practices and capabilities of traditional automotive dealers with new, innovative retail concepts. There may be a mix of standalone THINK stores as well as showrooms that are part of existing dealerships. Since electric vehicles are completely different and appeal to the non-traditional automotive customers, we have a unique opportunity to redefine how vehicles are sold.

Q) How is THINK currently selling and servicing vehicles?

A) For fleet sales, we are currently selling direct to customers as the dealer or working with dealerships in the area that are familiar to our fleet customers.

Q) What are the qualifications for a dealership to carry the THINK brand? Are you seeking additional dealerships?

A)  We don’t have a criteria or requirements for dealers established yet.  We have reached out to some dealers in our target markets to start a dialogue about how they can work with THINK.  By and large, these are dealers that we were aware of and that have demonstrated a commitment to the environment in their dealership.

Q) How do I become a THINK dealer/distributor?

A) If you interested in becoming a dealer/distributor, please send your request to THINK North America, 22226 Garrison Street, Dearborn, MI 48124. ATTENTION: Dealer Network.

Q) Could you please describe THINK’s parts distribution and training network in the U.S.?

A) We’ll start with one parts warehouse in the U.S. and expand as necessary. All of the servicing dealers will need specialized training, which is one of the reasons we’re not planning a large widespread rollout initially.  Instead we’ll be rolling out city-by-city, sales and service points, to ensure all of our customers have convenient locations to take the car to for service when it is required.

Q) How will the THINK City planned for 2012 differ from the previous two versions?

A)  The THINK City planned for 2012 will differ significantly from the current model.  Most noticeable to consumers will be the totally redesigned to phat (i.e. vehicle styling).  We’ll have more to say about the 2012 version as we get closer to launch.

Q) How will AC, heat or highway driving affect the range?

A) Just like any vehicle – AC, heat or highway driving will have an impact on how far you can drive it.

THINK City – Fleet Related Questions

Q) Why is THINK just targeting government, corporate and commercial fleets and not selling to the general public?

A) THINK made a strategic decision to focus on government, corporate and commercial fleets, because fleets account for more than 16 million light duty vehicles on operation.

By targeting fleets, THINK can demonstrate the feasibility and advantages of electric vehicles.  It also allows for the gradual development of infrastructure, permitting processes, electrical utility planning, as well as sales and service points.  Combined these actions can help push electric vehicles past early adopters and into mainstream consumers.

It is an ideal car for fleets because fleet operators can take advantage of the vehicles low operating costs, as well as environmentally conscious commuters.